Frequently Asked Questions
Everything you need to know about your Larroudé experience.
How do I determine the right size for my Larroudé shoes?
Most of our styles run true to size. We recommend checking the specific size guide on each product page, as some pointed-toe or platform styles may suggest sizing up for the best fit.
What is your return and exchange policy?
We offer returns and exchanges on unworn, pristine items within 21 days of delivery. Please ensure the protective film on the soles remains intact, as shoes with visible wear cannot be accepted.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the value of your order.
How should I care for my leather and suede shoes?
To maintain the quality of your Larroudé pieces, we recommend using a protective spray for suede and a high-quality leather conditioner for smooth leathers. Always store them in the provided dust bags when not in use.
Can I modify or cancel my order after it has been placed?
Our team works quickly to process orders; therefore, we can only accommodate cancellations or modifications within 30 minutes of order placement. Please contact our customer service team immediately for assistance.
Are your materials sustainably sourced?
We are committed to responsible manufacturing. Our shoes are handcrafted in Brazil using high-quality, locally sourced leathers and textiles, ensuring fair labor practices and reduced carbon footprint.